Crew Lead / Manager

Junk King is looking for a Crew Lead / Operations Manager who enjoys staying active, working with people, leading teammates, and solving problems in real time.

This is a hands-on leadership role. You will be on the truck, in the field, and directly involved in making sure our customers have a great experience. You will help manage the daily schedule, lead crews, communicate with customers, sell and close jobs, keep trucks operating safely, and make sure the team is performing at a high level.

We are working to build the #1 Junk Removal & Dumpster Rental company in Charlotte and are looking for someone who wants to grow with us.

This role is one level above our Driver / Customer Service Team Member position. That means you are expected to lead by example across the full job: customer service, sales, logistics, truck operations, safety, communication, and team development.

What You’ll Do

Lead the Team

• Motivate, coach, and lead crew members throughout the day.
• Set the tone for professionalism, effort, communication, and customer service.
• Help train teammates on job flow, pricing, customer interaction, truck operations, and safety.
• Hold the team accountable while maintaining a positive, team-first environment.
• Communicate regularly with ownership about team performance, customer issues, job updates, and operational needs.

Deliver Great Customer Service

• Speak with customers professionally and respectfully on every job.
• Help customers feel comfortable with the process from estimate to completion.
• Listen to customer needs, explain options clearly, and solve problems on-site.
• Ensure every customer receives a high-quality Junk King experience.

Sell and Close Jobs

• Provide on-site estimates using our volume-based pricing model.
• Educate customers on pricing, services, and the value of using Junk King.
• Confidently handle objections, upsell when appropriate, and close jobs professionally.
• Help teammates improve their customer service and sales skills.

Manage Daily Logistics

• Make smart decisions throughout the day around routes, job timing, truck space, disposal runs, and customer communication.
• Keep the schedule moving while maintaining quality and safety.
• Coordinate with other crews and ownership when jobs change, run long, or require additional support.
• Use downtime productively for marketing drop-offs, truck organization, customer follow-up, or operational improvements.

Own Truck Operations and Safety

• Safely operate Junk King trucks at all times.
• Ensure daily truck inspections are completed.
• Monitor truck cleanliness, maintenance needs, equipment, and overall readiness.
• Lead by example on safe lifting, property protection, loading, disposal, and driving.
• Make sure the team follows safety expectations on every job.

Perform Junk Removal Work

• Help remove and haul items such as couches, mattresses, appliances, furniture, yard waste, construction debris, and other non-hazardous materials.
• Work in homes, apartments, businesses, government sites, garages, offices, and commercial properties.
• Protect customer property while completing jobs efficiently.

Support Marketing and Brand Building

• Represent the Junk King brand professionally in the field.
• Make sure trucks have the proper marketing materials for drop-offs and customer opportunities.
• Look for ways to build relationships with customers, businesses, property managers, and repeat accounts.
• Help grow the company’s reputation through great service, reviews, referrals, and professional presentation.

What We’ll Train and Develop You On

We are looking for someone who wants to grow, not someone who already knows everything. We will train and coach you across the key areas of the business, including:

• Team leadership and crew management
• Customer service and communication
• On-site estimating and pricing
• Sales, upselling, and negotiation
• Route flow and job logistics
• Truck operations and safety
• Marketing execution in the field
• Performance management and operating metrics

Our goal is to develop leaders who can run great crews, create great customer experiences, and help us build a stronger business.

Our Core Values

Respect

We treat customers, teammates, homes, businesses, trucks, and equipment the right way. A leader at Junk King sets the standard for professionalism and respect.

Communication

We communicate clearly, early, and often. Great communication with customers, teammates, other crews, and ownership is critical to keeping the day on track.

Win

We want leaders who like to compete, improve, and help the team succeed. Winning means delivering great service, closing jobs, supporting teammates, and growing the business the right way.

Safety

We work safely on every job. That means protecting ourselves, our teammates, our customers, their property, our trucks, and everyone around us.

You’re a Great Fit If You

• Like working with people and helping solve problems.
• Enjoy active, hands-on work and do not want to sit behind a desk all day.
• Have experience leading or managing a small team.
• Communicate clearly with customers, teammates, and owners.
• Can stay calm and make good decisions when the day changes.
• Are comfortable selling, pricing, and talking through customer concerns.
• Like a fast-paced environment with clear goals and performance incentives.
• Want to grow as a leader and help develop other teammates.
• Take safety, punctuality, and accountability seriously.
• Believe that the best teams win together.

Qualifications

• 1–4 years of experience managing or leading a team preferred.
• Experience leading at least 3 direct reports preferred.
• Strong customer service and people skills.
• Strong communication skills.
• Sales and/or operations experience is a plus.
• Ability to problem-solve in the field.
• Ability to lift 75 lbs.
• Clean driving record required for insurance purposes.
• Valid driver’s license required.
• Comfortable working in a fast-paced, physical environment.
• Ability to work without direct supervision.
• Positive attitude and desire to grow with the company.

Pay

This position includes base pay plus bonus incentives based on performance.